"Benefit from our expertise in the upscale hospitality industry"
Over 4 respondents out of 10 (41%) state that general service quality can be situated between "mediocre / abominable" and "correct".
French are even more severe, as 60% judge service quality being that bad.
French are even more severe, as 60% judge service quality being that bad.
Study realized by Daniel Ray, director of the (ICC), and Guillaume Antonietti, polling 93 managers and responsible of Quality Management, May 2007
"Improve efficiency through customer responsiveness"
No matter the ownership structure, affiliations or size of your establishment,you might have wondered how to:
- Evaluate your guests' expectations in order to meet and exceed them ?
- Give the floor to your clients and show them you care about their opinion
- Measure your guests overall satisfaction
- Motivate your team by setting objectives
Our solutions