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Generally, clients are either dissatisfied with service quality or their satisfaction level is low- Mystery Visits
47% of clients affirm that their expectations are "sometimes", "rarely" or "never" satisfied.
47% of clients affirm that their expectations are "sometimes", "rarely" or "never" satisfied.
According to an Accenture 2007 study carried out in France, the USA, Great Britain, Australia, Brazil, Canada and China.
"Quality is not a destination but a journey."
In order to reduce the gap between delivered and perceived service performance, you might have wondered how to:- Discover and record the experience as perceived by your clients
- Diagnose the required points of improvement
- Implement control systems
- Ensure control by an independent company
Our solutions