TESTIMONIAL QUOTES

Four Seasons Hotel George V, Palace, Paris
"Excel Place's audits are very detailed and have been carried out with a high level of professionalism. It enabled us to question ourselves and to bring out points of improvement for the future in order to reduce the gap which separates us from perfection." Jean-Claude Wietzel - General Manager

Plaza Athénée, Palace, Paris
"We called on Excel Place to analyze our banquet department with the help of mystery clients.
We were very satisfied by the company's services and results where identifiable after only a few months: the department's revenues as well as staff motivation increased; furthermore customer satisfaction rose by 5%. The auditors have been carefully selected and their analysis and comments where always very pertinent and constructive." Jennifer Bohbot-Bunan, Banqueting Director

Châteaux & Hôtels Collection Group, Paris
"Service certification represents an excellent management, motivation and control tool initiating a continuous development of the quality management system which has been set up for the hotel.
Furthermore it communicates to the clients a guarantee for service quality." Chantal Domenge - Responsible for Quality Management

Hôtel de la Trémoille, 4*, Paris
"The hotel's active participation in the certification process motivated the entire team, who sought after receiving an official recognition proving their success. Moreover, outsourced quality measurement allows a thorough analysis.
The aim of service certification is to reach the clients' expectations." Pascal Dupuis - General Manager

Château Hôtel La Signoria, 4*, Calvi
"Excel Place's certification process enabled us to measure the entirety of our services on a global scale. The result of this analysis will help us to focus on the improvement of our weak points.
Moreover, the certification challenges us to regularly verify if we are still on the right track, to set up a quality management system and to motivate our staff who will benefit from this experience while serving our establishment. Jean-Baptiste Ceccaldi - General Manager

Relais & Châteaux l'Hostellerie de Levernois, 4*, Beaune
"To be a hotel manager implies for a very high involvement, which can make it difficult to have a neutral observation of the establishment. Therefore, an exterior and objective point of view analyzing a hotel's services is essential and the reason why we work with Excel Place.
After the mystery client's visit, the report allowed us to set objectives and to motivate our staff in order to answer the changing demands of our clientele." Jean-Louis Bottigliero - General Manager

Restaurant La Maison Blanche, Pourcel brothers
Excel Place had a very good approach to answering our establishment's needs and the training modules were in complete adequacy with our objectives.
The training sessions allowed our sales team to analyze their activities and investigate the present situation in order to consider the points to improve in the future.
Our team implement day after day the recommendations which have been have been given during the training sessions and the progress can easily be highlighted." Isabelle Morens - Manager

Groupe des Hôtels Maurice Hurand, 3* and 4*, Paris
"After having carried out the certification procedure for the Terrass Hotel, we launched a service quality management process for the entire Maurice Hurand Group.
Thanks to excel Place, we were able to design a hospitality staff training program implying our 5 hotels with the aim of meeting and exceeding our guests expectations". Jean-Luc Binet - General Manager

Hôtel de Sers, 4*, Paris
"Excel place brought us an external point of view regarding our service quality as well as an analysis concerning our guest's expectations.
I make use of the audit report as training a tool for our team on internal training sessions." Jennifer Boccara - General Manager

Hôtel U Capu Biancu, 4*, Bonifacio
"Excel Place made us question ourselves and stimulated our team. We took this challenge with eagerness and it created a dynamic enthusiasm with focus on a common goal." Sylvie Limongi - General Manager

Abbaye de Talloires, 4*, Talloires
Service quality always represented one of our priorities and Excel Place helped us to work on details which otherwise would have been omitted. The development process, and in particular regular mystery visits, sensibilized our staff, and as result we were ranked third at the 2008 Client Trophy." Dunja Kirchner - Director

Miramar Beach Hôtel, 4*, Théoule-sur-Mer
"Our commitment regarding service certification led us to do regular follow ups regarding the value of our services, and encouraged us to question some of them.
Furthermore we were able to centralize our efforts and to focus on schemes of improvement.
In addition to the standards, it was interesting to certify the quality of our service and to differentiate our establishment with a label representing luxury hospitality. "Peter van Santen - General Manager