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"Benefit from our expertise in the upscale hospitality industry"

52% of the polled consumer state that their expectations regarding service quality rose during the last
5 years.

33% assert that their expectations are higher than 12 months ago.

According to an Accenture 2007 study carried out, the USA, Great Britain, Australia, Brazil, Canada and China.

Presented in December 2008 and coming into effect at the end of 2009, the new classification grid aims to deeply modify the French hospitality industry.

Some of the most important changes are following:
The creation of a "five star" category and a general up scaling of the French hospitality. The improvements are to be reached by including new criteria such as cleanliness and service quality, as well as for sustained economic growth.

It is important to note that:
  • The new classification is based on voluntary work
  • The cost will be charged to the professionals
  • It will be assigned by specialized audit networks
  • The allocation will be available for 5 years
  • The hoteliers will have an extension of 3 years to set up a new grid
Besides a participating capital loan for the hotel industry renovation is accessible for the hotels who want to finance their modernization investment.
While the new regulations are in progress, the government has invited to tender. The government wants to design the firms which will supervise the steps leading to the obtaining of the 5th star.
Excel Place has responded to this opportunity being the first certification organism of service quality for up-market hotel industry.
Once the government and the entities Odit France, Cofrac has ruled, the list of the agreed audit firms will be announced by Cofrac

Download the new classification grid