"Benefit from our expertise in the upscale hospitality industry"
Over 4 respondents out of 10 (41%) state that general service quality can be situated between "mediocre / abominable" and "correct".
French are even more severe, as 60% judge service quality being that bad.
French are even more severe, as 60% judge service quality being that bad.
Study realized by Daniel Ray, director of the (ICC), and Guillaume Antonietti, polling 93 managers and responsible of Quality Management, May 2007
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Our online satisfaction questionnaire - key benefits:
- Guarantee continuity and reliability of results
- Time saving: no need to transcribe answers from paper version
- Assure a consistent methodology as well as neutrality of the answers
- Reflect a coherent image of customer's perceptions thanks to a high return rate
- Provide complete and detailed customer records
To sum up, this quality management tool will enable you to:
- Optimize procedures, reduce costs
- Identify priorities of investment considering the client's point of view
- Use an environmental friendly tool and reduce your costs
Procedure