"Benefit from our expertise in the upscale hospitality industry"
Generally, clients are either dissatisfied with service quality or their satisfaction level is low- Mystery Visits
47% of clients affirm that their expectations are "sometimes", "rarely" or "never" satisfied.
47% of clients affirm that their expectations are "sometimes", "rarely" or "never" satisfied.
According to an Accenture 2007 study carried out in France, the USA, Great Britain, Australia, Brazil, Canada and China.
In order to measure service quality, mystery clients carry out incognito stays, visits, phone calls or emails.
Our approach enables you to :- Obtain a neutral and professional picture of your establishment's service quality level
- Increase efficiency
- Improve customer responsiveness
- Anticipate malfunctions
- Acquire a control tool
- Ensure a follow up of set procedures
Procedure