With the help of our consultants, the service culture of your establishment can be transmitted to your staff with the help of training modules.
Our training sessions are based on concrete criteria which are immediately applicable on the field.
All of our tutors are professionals in their industry and follow regular trainings in order to update their knowledge as well as their teaching methods.

Our consulting sessions will enable you to:

• Professionalize and motivate your team
• Improve communication and increase team building
• Learn best practice methods, apply theory

Exemples of training modules:

• "Beyond expectations, how to create an unforgettable experience"

To satisfy needs, and even exceed clients' expectations, the notion of "wish", which is the main concept of luxury, needs to be grasped.

• "Magical words for magic places"

"Magic words" can be used as powerful sales tools because emotions communicate the notion of luxury, uniqueness and delight.

• "Complaint management, how to handle challenging situations"

In order to guarantee efficient complaint management, staff and management must be taught how to:
recognize the guests need, answer so that the guest feels that he is being listened to, and learn how to proceed in such a demanding situation. Above all employees need to discover the art of diplomacy.

Procedure