"Benefit from our expertise in the upscale hospitality industry"
52% of the polled consumer state that their expectations regarding service quality rose during the last
5 years.
33% assert that their expectations are higher than 12 months ago.
5 years.
33% assert that their expectations are higher than 12 months ago.
According to an Accenture 2007 study carried out in France, the USA, Great Britain, Australia, Brazil, Canada and China.
Our reference system has been elaborated to answer the specific need of the luxury hospitality industry and completes the official hotel classification.
As a management tool, service certification represents an ongoing proactive action which enables you to:- Validate results and set objectives
- Improve service performance
- Elaborate knowledge, savoir-faire and savoir-être
- Enable continuous improvement
- Facilitate staff empowerment
The national reference system and the criteria grid have been elaborated with the help of the founders* as well as members of the Validation Committee as follows:
- UNAF (National Union of Family Association)
- PCVB (Pars Convention and Visitors Bureau)
- FNCRT (National Federation of Regional Committees of Tourism)
- Hotel General Managers
- Hotel Chain Quality Director
Procedure