Excel Place

Quality is Luxury

Excel Place is the French leader in quality and customer relations in deluxe hospitality and restaurants. Our founding values are the excellence customer satisfaction and service improvement.

At Excel Place, we always put our clients first OR we emphasize quality and customer relations. Excel Place consultants work alongside you to develop customized, comprehensive services OR to determine exactly what customized and comprehensive services will most benefit your establishment.

Excel Place provides you with an essential 360° view of your business, thus allowing you to radically improve the quality of your service.

Each of our « Quality Specialists » and « Consulting Coaches » are experts in their fields. They are ethically-minded and thoroughly engaged in their areas of expertise, and are perfectly positioned to facilitate the growth and improvement of your business.


In 2003, Excel Place became the first accredited certification body in France to deliver service accreditation to deluxe hotels.

In May 2005, Isabelle Boutteville became Managing Partner of Excel Place and began developing Training and Mystery Guest programs.

Isabelle graduated top of her class from the Paris Vatel School of International Hospitality Management in 1996, after which she tried her hand at a variety of different positions at the Hôtel de Crillon and the Trianon Palace in Paris, and then at the Savoy and Claridge’s in London. She was part of the Four Seasons Hotel George V for more than five years since its re-opening. Isabelle’s twenty years of experience allows her to thoroughly understand the reality of the industry, and help clients adjust their demands to it. Isabelle frequently participates in discussion panels, seminars, conferences, award ceremonies and working groups on hospitality ratings.

  • Le Negresco - Nice
  • Plaza Athénée - Paris
  • Fouquet’s Barrière - Paris
  • Hôtels Maurice Hurand - Paris
  • Tiara Château Hôtel Mont Royal - Chantilly
  • La Bastide Saint-Antoine - Grasse
  • JJW Hotel & Resorts - Paris
  • Alpaga Megève
  • Opéra Cadet - Paris
  • Holiday Inn - Roissy et Porte de Clichy
  • La Maison Favart - Paris
  • Patio Saint-Antoine - Paris
  • Les Jardins du Marais - Paris
  • Auberge du Jeu de Paume - Chantilly
  • Restaurant La Maison Blanche - Paris
  • Accor - Thalassa Sea & Spa - Oléron, Le Touquet, Biarritz, Porticcio, Quiberon et Agadir
  • Domaine de Manville - Baux de Provence
  • Hôtel de Vendôme - Paris
  • Crowne Plaza - Montpellier
  • Spa-A
  • Villa Thalgo - Paris
  • Cinq Mondes - Paris, Lyon, Marrakech, et Albion Maurice
  • Impérial Guerlain - Biarritz
  • My Blend by Clarins - The Raffles Royal Monceau Paris
  • Spa Source La Roche Posay
  • Alliance Pornic Thalasso & Spa - Pornic
  • Accor - Thalassa Sea & Spa
  • Vichy Spa Les Célestins - Vichy
  • Radisson Blu Cannes
  • Nuxe Montorgueuil - Paris
  • U Spa Barrière - Paris et Ribeauvillé
  • So Spa Sofitel - Marseille
  • L’Occitane - Paris
  • Spa Ayame - Mougins
  • Fitz Roy - Val Thorens
  • Hôtel Des 3 Vallées - Courchevel
  • Le Val Thorens - Val Thorens

  • Renault Retail Group
  • Pages Jaunes
  • Micros France
  • Payback Group
  • Mapping
  • Dolce & Gabbana
  • Emporio Armani
  • Valentino
  • Burberry

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