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Our story, your story

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Our Expertise

Our expertise derives from the best practices of the luxury hotel industry. In a field where success relies heavily on the quality of customer relationship, many concerned businesses are inspired to improve their customer satisfaction and thus their profits.

We work with you to develop the best plan to support this path.

Your team can benefit from the talents of our selected experts.

Our 360° approach

Expert in quality and customer relations, Excel Place provides support and guidance in the implementation of your program, proposing a comprehensive and customized service offer.

Our varius solutions provide you with a 360° view of your business, allowing you to radically improve the quality of your services and thus generate more revenue and customer loyalty.

Our expert specialize in mystery guest services, customized training, consulting and customer satisfaction e-surveys.

Why choosing Excel Place?

  • 20 years of expertise in the service industry

  • Customized service offer

  • Exclusive network of Quality experts and Ambassadors

  • Caring approach and attentiveness

Founder's experience

Isabelle Boutteville graduated top of her class from Paris Vatel – International Hospitality and Management School in 1996. She began her career by integrating various services at the Hôtel de Crillon and Trianon Palace, as well as the Savoy and Claridge’s in London.

Isabelle was part of the Four Seasons Hotel George V team for more than 5 years. With over 20 years’ experience in the hotel and restaurant business, she is fully able to understand the realities of the field and adapt her services based on client’s requirements.

In addition to accompanying Excel Place clients, Isabelle speaks regularly at round tables, conferences, award ceremonies and schools.

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