TRAINING THEMATICS
Take inspiration from the training themes and ask us to receive a program.
Our wide range of expertise allows us to run half-day workshops, general training or a multi-day job. Different modules from our catalog and other beautiful custom ideas co-built with you and according to your needs to inspire you: Luxury attitude & Knowledge, Meals & Words to optimize Customer Relationship, Upselling & Additional Sales, Manager on a daily basis, Eloquence on the phone to better convince, Master Complaints & Claims, Professional development, Cooking dishes in the kitchen ...
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Audits
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Team management
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Yield management
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Marketing
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Commercialisation
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Communication & Digital
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Business training in English
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Administration & Rights
RESERVATIONS & FRONT OFFICE
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Eloquence on the phone to better sell & convince - Reservations
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The art of selling a hotel & its services - Front Office
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The art of hospitality: the essentials
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Anticipation & Proactivity: Improving the customer experience
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Upselling & additional sale - Reservations
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Upselling & additional sale - Front Office
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The welcome as simple luggage - Doorman & Porter
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Knowing how to understand and satisfy customer needs - Concierge
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Tourism environment: knowing how to sell your local heritage


TEAM MANAGEMENT
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Become a Manager: Fundamentals - Level 1
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Develop managerial skills - Level 2
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Personalized support of the Manager - Customized
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Management & Team management
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Management & Leadership: Developing a Shared Vision
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Motivate, engage and retain employees
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Federate around quality of service and customer orientation
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Team Building: improving team cohesion
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Manage conflicts on a daily basis
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Conduct effective meetings
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Public Speaking: The Keys to Success
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Successful recruitment: toolbox
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Successful integration of new employees
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Integrate & involve seasonal employees
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Better manage Y generation
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Conduct mandatory professional interviews
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Conduct annual appraisal interviews
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Train the Trainer
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Manage your stress & organize your schedule
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Personal & professional development: personalized coaching
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Skills assessment
YIELD MANAGEMENT
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Revenue & Yield Management - Level 1
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Revenue & Yield Management - Level 2
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Revenue & Yield Management - Tailor-made audits

MARKETING
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Successful marketing plan in the hotel industry
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Successful marketing plan in Food & Beverage
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Optimize your global marketing strategy
SALES
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Face-to-face sales techniques
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Prospecting techniques
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Optimize sales performance - Level 1
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Optimize business performance - Level 2
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Optimize commercial performance - Tailor-made support
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Know how to sell and optimize your presence on a show
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The art of trading customers & suppliers


COMMUNICATION & DIGITAL
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Social Media & E-reputation - Level 1
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Social Media & E-reputation - Level 2
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Energize & increase your visibility on the internet - Tailor-made support
AUDITS
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Overall audit of your establishment: quality & customer experience
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Audit by department: observation of professional practices
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Audit of correspondence: reservations, commercial proposals
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Audit of the digital sphere and / or social networks
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Optimize your strategy and the management of your institution
RESERVATIONS & FRONT OFFICE
-
Eloquence on the phone to better sell & convince - Reservations
-
The art of selling a hotel & its services - Front Office
-
The art of hospitality: the essentials
-
Anticipation & Proactivity: Improving the customer experience
-
Upselling & additional sale - Reservations
-
Upselling & additional sale - Front Office
-
The welcome as simple luggage - Doorman & Porter
-
Knowing how to understand and satisfy customer needs - Concierge
-
Tourism environment: knowing how to sell your local heritage
CUSTOMER RELATIONS
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Multicultural welcome
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Seduce by words: boost your argument
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Customize the customer stay to better retain
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Well-being & attitude in the hotel industry
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Adopt a luxury attitude
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Control complaints & customer complaints
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The impact of voice & words to say it
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The art of convincing in 2 minutes
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Gestuology: decrypt body language & relational efficiency
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Self-image: personal & professional
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Grooming: makeup, hairstyle, tie knot

BAR & ŒNOLOGY
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Multicultural welcome
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Seduce by words: boost your argument
-
Customize the customer stay to better retain
-
Well-being & attitude in the hotel industry
-
Adopt a luxury attitude
-
Control complaints & customer complaints
-
The impact of voice & words to say it
-
The art of convincing in 2 minutes
-
Gestuology: decrypt body language & relational efficiency
-
Self-image: personal & professional
-
Grooming: makeup, hairstyle, tie knot
FOOD & BEVERAGE
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Multicultural welcome
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Seduce by words: boost your argument
-
Customize the customer stay to better retain
-
Well-being & attitude in the hotel industry
-
Adopt a luxury attitude
-
Control complaints & customer complaints
-
The impact of voice & words to say it
-
The art of convincing in 2 minutes
-
Gestuology: decrypt body language & relational efficiency
-
Self-image: personal & professional
-
Grooming: makeup, hairstyle, tie knot


BAR & ŒNOLOGY
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Master the techniques of the bar
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Know the wine to better sell it
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Develop your food & wine menu
FOOD & BEVERAGE
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The keys to profitability: ratios & management costs
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The art of hosting, serving to increase customer loyalty
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Sell in restaurants: sublimate dishes with words
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Upselling & additional sale face to face
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Upselling & additional sale by phone - Room service
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Valuing the breakfast service: key moment of the stay
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Manage your catering teams
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Kitchen : food plate decoration
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Kitchen : hygiene


BAR & ŒNOLOGY
-
Master the techniques of the bar
-
Know the wine to better sell it
-
Develop your food & wine menu
FOOD & BEVERAGE
-
The keys to profitability: ratios & management costs
-
The art of hosting, serving to increase customer loyalty
-
Sell in restaurants: sublimate dishes with words
-
Upselling & additional sale face to face
-
Upselling & additional sale by phone - Room service
-
Valuing the breakfast service: key moment of the stay
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Manage your catering teams
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Kitchen : food plate decoration
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Kitchen : hygiene
