OUR SERVICES
At Excel Place, we offer tailored consulting services designed to enhance every aspect of the customer and employee experience. From service audits and mystery shopping to team training and strategic brand support, our expertise helps luxury hospitality brands deliver consistent excellence.
MYSTERY CLIENT
An outside perspective to assess the customer experience
Realizing the actual quality delivered is strategic; shifting from perception to reality allows you to reveal your service and emotional footprint.
CONSULTING
TRAINING
Training to develop professional and interpersonal skills.
Training is a strategic lever to reveal talent, strengthen a culture of excellence, and elevate both the client and employee experience.
PERSONALIZED APPROACH
Support to turn your vision into reality.
Design a powerful customer journey, structure a quality approach, and redefine your brand identity to unlock your brand’s full potential.
A tailor-made solution to meet your specific challenges
Every company is unique.
That’s why we design a personalized approach, aligned with your goals and tailored to your on-the-ground reality.