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Desert Cave Retreat

TRAINING TOPICS

Our expertise at the service of your operational excellence

RESTAURANTS

Master the fundamentals of restaurant professions
Embody service excellence to maximize satisfaction
Develop proper dining room service techniques
Master the fundamentals of upselling (Module 1)
Perfect your upselling skills (Module 2)
Room Service: Optimize upselling over the phone
Enhance the breakfast experience
Oenology: Develop wine knowledge in a restaurant setting
Oenology: Perfect sommelier-level knowledge
Design a menu for better profitability
Improve management and control tools in food service
Sustainable development in hospitality: Managing energy, water, and waste
Other modules available

Catering

HOUSEKEEPING - ROOM SERVICE

Assert your managerial role as a Housekeeper
Optimize cost management in housekeeping
Room Attendant: Perfect technical skills
Room Attendant: Handle simple requests in English
Master the art of cleaning in luxury hospitality
Adopt proper movements and postures to protect your health
Effectively train as an occasional internal trainer
Integrate sustainability into hotel practices: manage energy, water, and waste
Other modules available

Housekeeper arranging towels

Hotel Reception

RESERVATIONS & RECEPTION

Create an exceptional customer relationship through experiential luxury
Adopt the right posture to enhance your establishment's value
Master the codes of appearance and behavior in the world of luxury
Master the fundamentals of hospitality professions
Optimize upselling over the phone – Reservations
Develop upselling and cross-selling – Front Desk
Resolve all incidents before guest departure – Managers
Handle and resolve incidents with responsiveness – Team Members
Other modules available

MARKETING & ADDITIONAL SALES

Sell and negotiate effectively over the phone
Succeed in face-to-face sales with impact
Master the fundamentals of upselling (Module 1)
Perfect your upselling skills (Module 2)
Define an effective commercial development strategy
Manage and boost commercial performance
Stimulate your sales team’s performance
Optimize commercial performance
Audit the effectiveness of the sales team and sales support tools
Other modules available

Business Meeting

QUALITY MANAGEMENT

Effectively handle customer complaints
Handle customer complaints in English with ease
Resolve incidents before guest departure – Managers
Communicate calmly with demanding clients
Maintain service quality in stressful situations
Master the fundamentals of quality management
Embody quality on a daily basis and engage your team
Become the quality referent within your establishment
Manage your time and delegate effectively
Prioritize tasks to better manage stress
Resolve team conflicts calmly
Anticipate and defuse interpersonal tensions

Compass

Hotel Desk Check-In

EXPERIENCE & CUSTOMER RELATIONS

Adopt an exemplary professional attitude
Accurately embody the codes of luxury
Handle customer complaints with calm and confidence
Create service signatures to elevate the customer experience
Successfully welcome a multicultural clientele
Create enchantment to deliver a memorable experience
Unite teams around the goal of customer satisfaction
Personalize the guest stay to strengthen loyalty
Adapt your service to the expectations of a demanding clientele
Other modules available

TEAM MANAGEMENT

Effectively manage local/operational leadership
Assert your role as a Manager with both teams and clients
Lead and motivate your team on a daily basis (Module 1)
Strengthen your leadership and optimize your management practices (Module 2)
Adapt your management style to Generations Y and Z
Unite around a shared managerial vision
Motivate, engage, and retain employees and seasonal staff
Support change to boost collective performance
Strengthen team cohesion and improve interdepartmental communication
Prevent psychosocial risks for a calm and healthy work environment
Other modules available

In a Meeting

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