TRAINING

Turnkey or tailor-made training modules

How can we respond to the expectations and shortcomings discovered through customer satisfaction surveys and mystery guest programs? How can we build loyalty and growth?

The training makes it possible to answer these stakes and the motivations of the collaborators:

  • 92% believe that training is a lever of competitiveness

  • 81% see training as a vector for the evolution of their activity

  • 68% want training in their company

  • 65% want to take training to have new responsibilities

 

Excel Place offers turnkey trainings catalog or tailor-made. We build with you the best device to support this trajectory.

Accreditation activity training n° 11 75 39 760 75. 

 

Our training courses based on best practices and tools are aimed at continuous improvement, promoting team awareness. Thus federated and involved, your employees respond better to your operational challenges.

IN-PERSON TRAINING

How can best practices be dispersed throughout daily operations? How does a business professionalize and unify teams?

Our team of instructors, experts in their fields, help you enrich your know-how using a methodology that combines theory and practice, punctuated by exercises, role playing skits, workshops and videos… These sessions allow participants to enrich their skills and experience.

You can choose from existing or customized training programs for your team. It is possible to co-build the project according to your availability.

TRAINING THEMATICS

Take inspiration from the training themes and ask us to receive a program.

Our wide range of expertise allows us to run half-day workshops, general training or a multi-day job. Different modules from our catalog and other beautiful custom ideas co-built with you and according to your needs to inspire you: Luxury attitude & Knowledge, Meals & Words to optimize Customer Relationship, Upselling & Additional Sales, Manager on a daily basis, Eloquence on the phone to better convince, Master Complaints & Claims, Professional development, Cooking dishes in the kitchen ...

  • Audits

  • Team management

  • Yield management

  • Marketing

  • Commercialisation

  • Communication & Digital

  • Business training in English

  • Administration & Rights

  • Customer relationship

  • Reservations & Front office

  • Housekeeping

  • Spa

  • Restauration & Food

  • Bar & Oenology

  • Medical

  • Retail

COACHING AND SKILL ANALYSIS

What is the best way to meet personal and managerial goals, all while being guided with kindness and experience?

Excel Place accompanies managers who wish to take the next step in their journey. Our coaching and skill analysis program aides in your evolution by providing objective feedback.

Excel Place in the heart of the Relais & Châteaux Academy

Excel Place in the heart of the Relais & Châteaux Academy.

 

Guaranteeing the quality of our expertise, since 2012, Excel Place has been chosen by Relais & Châteaux to ensure the establishment, coordination and deployment of "Relais & Châteaux Academy" courses.

 

The Relais & Châteaux Academy aims to promote human capital: the know-how of their employees so that they are always the best ambassadors of their art of living.

Le Palacio Madeleine

11 rue Tronchet

75008 Paris - France

+33 (0)1 83 79 04 60

contact@excelplace.com

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