TRAINING THEMES

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AUDITS

  • Overall audit of your establishment: quality & customer experience

  • Audit by department: observation of professional practices

  • Audit of correspondence: reservations, commercial proposals

  • Audit of the digital sphere and / or social networks

  • Optimize your strategy and the management of your institution

 

TEAM MANAGEMENT

  • Become a Manager: Fundamentals - Level 1

  • Develop managerial skills - Level 2

  • Personalized support of the Manager - Customized

  • Management & Team management

  • Management & Leadership: Developing a Shared Vision

  • Motivate, engage and retain employees

  • Federate around quality of service and customer orientation

  • Team Building: improving team cohesion

  • Manage conflicts on a daily basis

  • Conduct effective meetings

  • Public Speaking: The Keys to Success

  • Successful recruitment: toolbox

  • Successful integration of new employees

  • Integrate & involve seasonal employees

  • Better manage Y generation

  • Conduct mandatory professional interviews

  • Conduct annual appraisal interviews

  • Train the Trainer

  • Manage your stress & organize your schedule

  • Personal & professional development: personalized coaching

  • Skills assessment

 

YIELD MANAGEMENT

  • Revenue & Yield Management - Level 1

  • Revenue & Yield Management - Level 2

  • Revenue & Yield Management - Tailor-made audits

 

MARKETING

  • Successful marketing plan in the hotel industry

  • Successful marketing plan in Food & Beverage

  • Optimize your global marketing strategy

 

SALES

  • Face-to-face sales techniques

  • Prospecting techniques

  • Optimize sales performance - Level 1

  • Optimize business performance - Level 2

  • Optimize commercial performance - Tailor-made support

  • Know how to sell and optimize your presence on a show

  • The art of trading customers & suppliers

 

COMMUNICATION & DIGITAL

  • Social Media & E-reputation - Level 1

  • Social Media & E-reputation - Level 2

  • Energize & increase your visibility on the internet - Tailor-made support

 

CUSTOMER RELATIONS

  • Multicultural welcome

  • Seduce by words: boost your argument

  • Customize the customer stay to better retain

  • Well-being & attitude in the hotel industry

  • Adopt a luxury attitude

  • Control complaints & customer complaints

  • The impact of voice & words to say it

  • The art of convincing in 2 minutes

  • Gestuology: decrypt body language & relational efficiency

  • Self-image: personal & professional

  • Grooming: makeup, hairstyle, tie knot

 

RESERVATIONS & FRONT OFFICE

  • Eloquence on the phone to better sell & convince - Reservations

  • The art of selling a hotel & its services - Front Office

  • The art of hospitality: the essentials

  • Anticipation & Proactivity: Improving the customer experience

  • Upselling & additional sale - Reservations

  • Upselling & additional sale - Front Office

  • The welcome as simple luggage - Doorman & Porter

  • Knowing how to understand and satisfy customer needs - Concierge

  • Tourism environment: knowing how to sell your local heritage

 

FOOD & BEVERAGE

  • The keys to profitability: ratios & management costs

  • The art of hosting, serving to increase customer loyalty

  • Sell ​​in restaurants: sublimate dishes with words

  • Upselling & additional sale face to face

  • Upselling & additional sale by phone - Room service

  • Valuing the breakfast service: key moment of the stay

  • Manage your catering teams

  • Kitchen : food plate decoration

  • Kitchen : hygiene

 

BAR & ŒNOLOGY

  • Master the techniques of the bar

  • Know the wine to better sell it

  • Develop your food & wine menu

 

HOUSEKEEPING

  • The keys to profitability: ratios & management costs

  • Adapt your gestures & postures to work

  • The challenges of the job of housekeeper

  • Professional Development - Chambermaid

  • Professional Development - Housekeeper

 

WELLNESS

  • The keys to profitability at Spa: ratios & management costs

  • Wellness & attitude in a Spa

  • Sense of welcome & sales by phone

  • Anticipation & Proactivity: Improving the Spa's customer experience

  • Upselling: selling Spa products beyond care

  • Manage your teams at the Spa

 

ADMINISTRATION & LAW

  • Execution of the work contract: the inevitable

  • Prepare the opening of his establishment Transmit your institution

 

PROFESSIONAL TRAINING IN ENGLISH

  • Going the extra mile

 

MEDICAL

  • From patient relationship to customer relationship - Administrative staff

  • From patient relationship to customer relationship - Nursing staff

 

RETAIL

  • Seduce by words: boost your argument

  • Multicultural welcome

  • Control complaints & customer complaints

  • Grooming: the rules of a good presentation

  • Grooming: makeup, hairstyle, tie knot

Le Palacio Madeleine

11 rue Tronchet

75008 Paris - France

+33 (0)1 83 79 04 60

contact@excelplace.com

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