AUDITS

• Overall audit of your establishment: quality & customer experience

• Audit by department: observation of professional practices

• Audit of correspondence: reservations, commercial proposals

• Audit of the digital sphere and / or social networks

• Optimize your strategy and the management of your institution

TEAM MANAGEMENT

• Become a Manager: Fundamentals - Level 1

• Develop managerial skills - Level 2

• Personalized support of the Manager - Customized

• Management & Team management

• Management & Leadership: Developing a Shared Vision

• Motivate, engage and retain employees

• Federate around quality of service and customer orientation

• Team Building: improving team cohesion

• Manage conflicts on a daily basis

• Conduct effective meetings

• Public Speaking: The Keys to Success

• Successful recruitment: toolbox

• Successful integration of new employees

• Integrate & involve seasonal employees

• Better manage Y generation

• Conduct mandatory professional interviews

• Conduct annual appraisal interviews

• Train the Trainer

• Manage your stress & organize your schedule

• Personal & professional development: personalized coaching

• Skills assessment

YIELD MANAGEMENT

• Revenue & Yield Management - Level 1

• Revenue & Yield Management - Level 2

• Revenue & Yield Management - Tailor-made audits

MARKETING

• Successful marketing plan in the hotel industry

• Successful marketing plan in Food & Beverage

• Optimize your global marketing strategy

SALES

• Face-to-face sales techniques

• Prospecting techniques

• Optimize sales performance - Level 1

• Optimize business performance - Level 2

• Optimize commercial performance - Tailor-made support

• Know how to sell and optimize your presence on a show

• The art of trading customers & suppliers

COMMUNICATION & DIGITAL

• Social Media & E-reputation - Level 1

• Social Media & E-reputation - Level 2

• Energize & increase your visibility on the internet - Tailor-made support

CUSTOMER RELATIONS

• Multicultural welcome

• Seduce by words: boost your argument

• Customize the customer stay to better retain

• Well-being & attitude in the hotel industry

• Adopt a luxury attitude

• Control complaints & customer complaints

• The impact of voice & words to say it

• The art of convincing in 2 minutes

• Gestuology: decrypt body language & relational efficiency

• Self-image: personal & professional

• Grooming: makeup, hairstyle, tie knot

RESERVATIONS & FRONT OFFICE

• Eloquence on the phone to better sell & convince - Reservations

• The art of selling a hotel & its services - Front Office

• The art of hospitality: the essentials

• Anticipation & Proactivity: Improving the customer experience

• Upselling & additional sale - Reservations

• Upselling & additional sale - Front Office

• The welcome as simple luggage - Doorman & Porter

• Knowing how to understand and satisfy customer needs - Concierge

• Tourism environment: knowing how to sell your local heritage

FOOD & BEVERAGE

• The keys to profitability: ratios & management costs

• The art of hosting, serving to increase customer loyalty

• Sell ​​in restaurants: sublimate dishes with words

• Upselling & additional sale face to face

• Upselling & additional sale by phone - Room service

• Valuing the breakfast service: key moment of the stay

• Manage your catering teams

• Kitchen : food plate decoration

• Kitchen : hygiene

BAR & ŒNOLOGY

• Master the techniques of the bar

• Know the wine to better sell it

• Develop your food & wine menu

HOUSEKEEPING

• The keys to profitability: ratios & management costs

• Adapt your gestures & postures to work

• The challenges of the job of housekeeper

• Professional Development - Chambermaid

• Professional Development - Housekeeper

WELLNESS

• The keys to profitability at Spa: ratios & management costs

• Wellness & attitude in a Spa

• Sense of welcome & sales by phone

• Anticipation & Proactivity: Improving the Spa's customer experience

• Upselling: selling Spa products beyond care

• Manage your teams at the Spa

ADMINISTRATION & LAW

• Execution of the work contract: the inevitable

• Prepare the opening of his establishment Transmit your institution

PROFESSIONAL TRAINING IN ENGLISH

• Going the extra mile

MEDICAL

• From patient relationship to customer relationship - Administrative staff

• From patient relationship to customer relationship - Nursing staff

RETAIL

• Seduce by words: boost your argument

• Multicultural welcome

• Control complaints & customer complaints

• Grooming: the rules of a good presentation

• Grooming: makeup, hairstyle, tie knot