AUDITS
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Overall audit of your establishment: quality & customer experience
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Audit by department: observation of professional practices
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Audit of correspondence: reservations, commercial proposals
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Audit of the digital sphere and / or social networks
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Optimize your strategy and the management of your institution

TEAM MANAGEMENT

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Become a Manager: Fundamentals - Level 1
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Develop managerial skills - Level 2
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Personalized support of the Manager - Customized
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Management & Team management
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Management & Leadership: Developing a Shared Vision
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Motivate, engage and retain employees
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Federate around quality of service and customer orientation
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Team Building: improving team cohesion
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Manage conflicts on a daily basis
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Conduct effective meetings
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Public Speaking: The Keys to Success
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Successful recruitment: toolbox
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Successful integration of new employees
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Integrate & involve seasonal employees
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Better manage Y generation
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Conduct mandatory professional interviews
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Conduct annual appraisal interviews
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Train the Trainer
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Manage your stress & organize your schedule
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Personal & professional development: personalized coaching
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Skills assessment
YIELD MANAGEMENT
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Revenue & Yield Management - Level 1
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Revenue & Yield Management - Level 2
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Revenue & Yield Management - Tailor-made audits


MARKETING
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Successful marketing plan in the hotel industry
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Successful marketing plan in Food & Beverage
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Optimize your global marketing strategy
SALES
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Face-to-face sales techniques
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Prospecting techniques
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Optimize sales performance - Level 1
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Optimize business performance - Level 2
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Optimize commercial performance - Tailor-made support
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Know how to sell and optimize your presence on a show
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The art of trading customers & suppliers


COMMUNICATION & DIGITAL
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Social Media & E-reputation - Level 1
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Social Media & E-reputation - Level 2
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Energize & increase your visibility on the internet - Tailor-made support
CUSTOMER RELATIONS
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Multicultural welcome
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Seduce by words: boost your argument
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Customize the customer stay to better retain
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Well-being & attitude in the hotel industry
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Adopt a luxury attitude
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Control complaints & customer complaints
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The impact of voice & words to say it
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The art of convincing in 2 minutes
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Gestuology: decrypt body language & relational efficiency
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Self-image: personal & professional
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Grooming: makeup, hairstyle, tie knot


RESERVATIONS & FRONT OFFICE
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Eloquence on the phone to better sell & convince - Reservations
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The art of selling a hotel & its services - Front Office
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The art of hospitality: the essentials
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Anticipation & Proactivity: Improving the customer experience
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Upselling & additional sale - Reservations
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Upselling & additional sale - Front Office
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The welcome as simple luggage - Doorman & Porter
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Knowing how to understand and satisfy customer needs - Concierge
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Tourism environment: knowing how to sell your local heritage
FOOD & BEVERAGE
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The keys to profitability: ratios & management costs
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The art of hosting, serving to increase customer loyalty
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Sell in restaurants: sublimate dishes with words
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Upselling & additional sale face to face
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Upselling & additional sale by phone - Room service
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Valuing the breakfast service: key moment of the stay
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Manage your catering teams
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Kitchen : food plate decoration
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Kitchen : hygiene


BAR & ŒNOLOGY
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Master the techniques of the bar
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Know the wine to better sell it
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Develop your food & wine menu
HOUSEKEEPING
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The keys to profitability: ratios & management costs
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Adapt your gestures & postures to work
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The challenges of the job of housekeeper
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Professional Development - Chambermaid
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Professional Development - Housekeeper


WELLNESS
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The keys to profitability at Spa: ratios & management costs
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Wellness & attitude in a Spa
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Sense of welcome & sales by phone
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Anticipation & Proactivity: Improving the Spa's customer experience
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Upselling: selling Spa products beyond care
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Manage your teams at the Spa
ADMINISTRATION & LAW
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Execution of the work contract: the inevitable
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Prepare the opening of his establishment Transmit your institution


PROFESSIONAL TRAINING IN ENGLISH
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Going the extra mile
MEDICAL
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From patient relationship to customer relationship - Administrative staff
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From patient relationship to customer relationship - Nursing staff


RETAIL
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Seduce by words: boost your argument
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Multicultural welcome
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Control complaints & customer complaints
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Grooming: the rules of a good presentation
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Grooming: makeup, hairstyle, tie knot